Refund policy

Return and Refund Policy

At Desi Ghar Organic, we take pride in offering high-quality products, including our premium Desi Ghee. We want you to be completely satisfied with your purchase, and we understand that there may be occasions when you need to return a product or request a refund. This Return and Refund Policy outlines the terms and conditions for returns and refunds to ensure a seamless shopping experience.

Return Policy

1. Eligibility for Returns:
- We accept returns within 3 days of the product's delivery date.
- To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when it was received.

2. How to Initiate a Return:
- To initiate a return, please contact us within the 3-day return window through one of the following methods:
- Phone: 0312-6488330
- Email: desigharorganic@gmail.com
- Provide your order number, details of the product you wish to return, and the reason for the return.

3. Return Shipping:
- Customers are responsible for shipping the product back to us. Ensure the product is properly packaged to prevent damage during transit.
- We recommend using a trackable shipping method to guarantee that the product reaches us.

4. Return Confirmation:
- Once we receive your return request and the product, we will inspect it to ensure it meets the eligibility criteria.
- We will notify you of the status of your return request and, if approved, process your refund.

Refund Policy

1. Refund Process:
- If your return is approved, we will initiate the refund process.
- Refunds will be issued to the original payment method used during the purchase.

2. Processing Time:
- Please allow up to 7 business days for the refund to be processed.
- The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

3. Refund Amount:
- The refund will include the full product cost, excluding any shipping or handling fees.

4. Rejection of Refunds
- We reserve the right to reject a refund if the returned product does not meet our return eligibility criteria.

Contact Information

If you have any questions or concerns about our Return and Refund Policy or require assistance with a return, please contact us using the following methods:

- Phone: 0312-6488330
- Email: desigharorganic@gmail.com

At Desi Ghar Organic, we value your satisfaction and are committed to providing a hassle-free return and refund experience. We appreciate your trust in our products and services, and we strive to make your shopping experience with us as enjoyable as possible.